Return Policy & Cancelations
At CONTRABRANED, we want to ensure that you are completely satisfied with your purchase. We offer a fair and reasonable refund policy that takes into consideration both your needs and our business operations.
1. Eligibility for Refunds:
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving the product. We will provide you with instructions on returning the item for a full refund or a replacement at no extra cost.
Order Errors: In the rare event of an order processing error on our part, please notify us immediately, and we will rectify the situation promptly. This may include sending you the correct item, issuing a refund, or offering store credit.
2. Change of Mind Returns:
If you change your mind about a product, we understand. You may return the item in its original, unused condition within 14 days of receiving it. However, please note that:
- Return shipping costs are the responsibility of the customer.
- A restocking fee of % may apply to cover our handling and processing costs depending on the item.
- Personalized or custom-made items are typically not eligible for change of mind returns.
3. How to Request a Refund:
- To request a refund, please [contact our customer support team] with your order details and reason for the refund request. Our team will guide you through the process and provide any necessary instructions.
4. Refund Processing:
- Refunds will be processed within 5-10 business days after receiving the returned item(s) and verifying their condition.
5. Store Credit Option:
- As an alternative to a refund, we offer the option of store credit, which can be used for future purchases on our website.
- Please note that certain products may have specific refund policies or restrictions. These will be clearly outlined on the product pages.
We understand that sometimes you may change your mind or make an unintentional purchase. To accommodate such situations, we offer a cancellation window for orders placed on our website.
- Orders can be cancelled within 15 minutes of placement due to our automated order processing system.
How to Request a Cancellation:
- If you wish to cancel an order within the specified time frame, please [contact our customer support team] as soon as possible. Provide your order details and the reason for cancellation, and our team will assist you promptly.
- After the 15-minute cancellation window has passed, orders are processed and prepared for shipment. Once an order has reached this stage, it cannot be cancelled. In such cases, our standard refund and return policies apply.
This cancellation term provides clarity to customers regarding the time frame within which they can cancel their orders due to automation. It also helps manage expectations and ensures a smooth process for order cancellations.
7. Contact Us:
- If you have any questions or concerns about our refund policy or need assistance with a refund request, please [contact our customer support team]. We are here to assist you.
We appreciate your understanding of our refund policy, which is designed to maintain the quality of our products and services while ensuring a fair and reasonable approach to refunds. Your satisfaction is our priority, and we aim to make the process as smooth as possible.
Please adapt this policy to your specific needs and business circumstances, and ensure that it complies with applicable laws and regulations in your jurisdiction. Additionally, consult with a legal professional or advisor if you have any concerns or require further guidance on your refund policy.